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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Establish background information
   • Contact client to identify type of fault and occurrence
   • Obtain report of any action taken by first fault repairer and subsequent result
   • Analyse fault history to establish any fault patterns, including questioning personnel involved in previous fault repair if relevant
   • Develop strategies for identification and repair using advice from other engineering and technical personnel
   • Refer to relevant legislation, codes, regulations and standards relating to repair
   • Inform customer of issues and possible solutions
2. Undertake fault diagnostic
   • Isolate fault progressively using a fault identification approach to remove likely variables from assessment
   • Identify fault in the shortest time possible or escalate to appropriate level
   • Seek back-up support from the product manufacturer when required
3. Organise fault rectification
   • Determine options to rectify fault, including any downtime, and present to customer for decision
   • Replace or repair defective parts or equipment according to service agreement
   • Reprogram equipment as required
   • Perform work safely, for both the repairer and customer
   • Dismantle and remove temporary service safely and efficiently, where appropriate
   • Provide on-site repair staff with clear and precise instructions on fault rectification where appropriate
4. Document fault details
   • Record details of fault and actions taken to find, repair and store for future reference
   • Advise product manufacturer of fault and repair details if applicable
   • Recommend changes to product or product model design where appropriate
   • Advise client and obtain sign-off

Performance Evidence

Evidence of ability to:

methodically identify and rank likely causes of faults

analyse and interpret test results

apply enterprise escalation and outage procedures

prioritise fault rectification in a timely manner and report progress

organise repair of fault and conduct of tests to verify outcomes

prepare documentation of fault:

nature

location

likely causes

repair methodology

recommendations relating to system redesign or specification.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain features and operating requirements of test equipment

summarise information required to operate remote diagnostic equipment according to a test specification

outline legislation, codes of practice and other formal agreements that impact the work activity

explain manufacturer’s requirements for effective operation of equipment

summarise specific work health and safety (WHS) requirements relating to the activity and site conditions

outline test methods and performance requirements

explain typical issues and challenges that occur on site.

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